Orders & Shipping

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How secure is the checkout process?

Ecru’s checkout is PCI DSS compliant. The Payment Card Industry Data Security Standard ...
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Do you charge for shipping?

Ecru offers Free Standard Shipping via UPS ground for all domestic orders over $125, al...
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When will my pre-order become available?

The expected delivery date is indicated on the product page underneath the Add to Cart ...
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How will my order be processed if it contains both available and pre-order items?

Your pre-order purchases will be shipped separately when they become available.
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Do you charge for pre-orders?

Yes, you will be charged at the time of placing your pre-order so that we can reserve t...
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Do you offer gift cards?

Yes – to purchase a Gift Card, click here. Gift cards are delivered by email and contai...
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Can I update/cancel my order or change my address?

For any changes to or questions about your order, please e-mail us at product-inquiry@e...
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Can I return in-store purchases online?

Yes – refer to our Exchanges & Returns section for instructions.
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What forms of payment do you take and what currency are your prices in?

We accept Master Card, Visa, American Express, and PayPal. All prices are U.S currency.
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What happens when I choose an item that is on Notify Me?

When you leave your name and e-mail for those items we will notify you via e-mail when ...
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Do you ship internationally?

Ecru does not ship internationally at this time except to Canada.
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Can I expedite my shipping?

Yes, please email us at product-inquiry@ecrustyle.com or call us at 1-855-879-3278 EXT ...
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Can you notify me when this will be in stock again?

You can email us at product-inquiry@ecrustyle.com and we will keep your e-mail on file ...
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What if my item/items are damaged, defective, or incorrect?

Please call us at 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com, for issue...
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I have a coupon code but it is not applying to my purchase.

Please contact us by calling 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com...
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I used my coupon code previously but returned the item. Can I use the code again?

Yes, you can use the coupon code again if you returned your first purchase and received...
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