Orders & Shipping

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How secure is the checkout process?

Posted by Design by Bold Collaborator on

Ecru’s checkout is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Click here to learn more.

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Do you charge for shipping?

Posted by Design by Bold Collaborator on

Ecru offers Free Standard Shipping via UPS ground for all domestic orders over $150. Please note that we do not deliver to P.O. box addresses at this time. Shipping to Canada is $30 and will take between 8 – 11 days.

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When will my pre-order become available?

Posted by Design by Bold Collaborator on

The expected delivery date is indicated on the product page underneath the Add to Cart button.This is an estimate and the expected delivery date can always change. We will notify you if the expected delivery date is pushed back significantly.

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How will my order be processed if it contains both available and pre-order items?

Posted by Design by Bold Collaborator on

Your pre-order purchases will be shipped separately when they become available.

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Do you charge for pre-orders?

Posted by Design by Bold Collaborator on

Yes, you will be charged at the time of placing your pre-order so that we can reserve the item for you.

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