Orders & Shipping

Ecru’s checkout is PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the...

Ecru offers Free Standard Shipping via UPS ground for all domestic orders over $125, all orders under $125 will be charged a $8 shipping fee. Shipping to Canada and Hawaii is $30 and will take between 8 – 11 days.

The expected delivery date is indicated on the product page underneath the Add to Cart button.This is an estimate and the expected delivery date can always change. We will notify you if the expected delivery date is pushed back significantly.

Your pre-order purchases will be shipped separately when they become available.

Yes, you will be charged at the time of placing your pre-order so that we can reserve the item for you.

Yes – to purchase a Gift Card, click here. Gift cards are delivered by email and contain instructions on how to redeem them at checkout.

For any changes to or questions about your order, please e-mail us at product-inquiry@ecrustyle.com or call 855.879.3278 ext. 1.

Yes – refer to our Exchanges & Returns section for instructions.

We accept Master Card, Visa, American Express, and PayPal. All prices are U.S currency.

When you leave your name and e-mail for those items we will notify you via e-mail when the item comes in stock.

Ecru does not ship internationally at this time except to Canada.

Yes, please email us at product-inquiry@ecrustyle.com or call us at 1-855-879-3278 EXT 1, and we will give you a cost for expedited shipping based on your order. Orders placed Saturday - Sunday will be processed on Monday. All orders ship...

You can email us at product-inquiry@ecrustyle.com and we will keep your e-mail on file if the item is due back in. If not we can give you a list of retailers that carry that item and you can arrange to...

Please call us at 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com, for issues with your order including damaged, defective or incorrect orders.

Please contact us by calling 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com to help you apply a coupon code that is not working.

Yes, you can use the coupon code again if you returned your first purchase and received a full refund. But coupon codes may only be used on full priced items and do not apply to any sale merchandise.To re-use a...