Returns & Exchanges

How do I make a return?

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To process a return click here. You will need to enter your Order Number from the invoice that was included in your shipment. If you do not have this document please e-mail us at product-inquiry@ecrustyle.com and we will provide this number for you. Once you enter this information you will be given a return label that you can print from your computer. Once you have printed your return label: Remove any existing labels, stickers or other materials from the outside of the box. Affix the prepaid return label and drop off at any UPS facility.

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What is your return/exchange policy?

Posted by Design by Bold Collaborator on

Defective, unworn, unwashed and unused merchandise may be returned within 30 days after purchase for a full refund or exchange. Returned items must be sent back new and unused with all original garment tags attached. If you have a defective item to return, please call or email our customer service department at 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com for additional instructions.

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How do I make an exchange?

Posted by Design by Bold Collaborator on

Please contact our customer service department by calling 855.879.3278 ext. 1 or email us at product-inquiry@ecrustyle.com to arrange your exchange.

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When can I expect my refund?

Posted by Design by Bold Collaborator on

Refunds will be issued in the original payment form within 7 business days from receipt of the returned items.

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Can I return items on sale?

Posted by Design by Bold Collaborator on

Yes, all items can be returned within 30 days, unworn, unwashed, and with the tags attached. Except items marked Final Sale.

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