Shipping Information

All orders are shipped via UPS Monday - Friday, excluding holidays.

Orders placed Saturday - Sunday will be processed on Monday. All orders ship from New York, most orders ship within 24h.

Delivery Service:

2-10 Business days depending on where you live - Free

For expedited shipping options and costs, please contact our customer service department at 1-855-879-3278 EXT 1.

Ecru offers Free Standard Shipping and Free Returns on domestic orders via USPS.

If you would like to return your items for a store credit, you can receive an additional 10% to be used on a future purchase.

Please call customer service at (855) 879-3278 ext. 1 if you would like to choose this option.

 Items marked Final Sale cannot be returned or exchanged.

For online orders, just click on the link in your shipping confirmation email. If you placed a phone order, please call (855) 879-3278 ext. 1

Taxes are based on the order's "ship to" address.

Orders delivered to Alaska, Canada, Hawaii and Puerto Rico are billed at a flat rate of $30. Shipping cost doesn’t include duty or taxes, this additional amount is payable upon receipt of the package.

Ecru does not deliver internationally to countries outside of Canada at this time.

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