Shipping Options

All orders are shipped via UPS Monday - Friday, excluding holidays.

Orders placed Saturday - Sunday will be processed on Monday. All orders ship from New Jersey, most orders ship within 24h.

Delivery Cost
2-8 Business days depending on where you live Free
(Orders under $125
$8 flat rate will be added)

(Shipping times reflect orders placed by Noon ET Monday-Friday)

Returns

Ecru offers Free Standard Shipping for all domestic orders via UPS ground. During our End of Season, there will be a $8 return/exchange shipping fee on all orders under $125. The fee will be deducted from your refund upon receipt of your return.

If you would like to return your items for a store credit, you will receive an additional 10% to be used on a future purchase.

Please call customer service at (855) 879-3278 ext. 1 if you require more information.

Order Tracking

For online orders, just click on the link in your shipping confirmation email. If you placed a phone order, please call (855) 879-3278 ext. 1

Sales Tax

Taxes are based on the order's "ship to" address.

Shipping To Canada

Orders delivered to Canada are billed at a flat rate of $30. Shipping cost doesn’t include duty or taxes, this additional amount is payable upon receipt of the package.

Ecru does not deliver internationally to countries outside of Canada at this time.