Shipping Information

 Delivery Options
All orders are shipped via FedEx Monday - Friday, excluding holidays.
Orders placed Saturday - Sunday will be processed on Monday.
All orders ship from New York, most orders ship within 24h. Delivery Service: 2-10 Business days depending on where you live - Free For expedited shipping options and costs, please contact our customer service department at 1-855-879-3278 EXT 1.

 

Order Tracking

All orders come with real time FedEx tracking. A tracking number will be provided to you via email as soon as your order has shipped. You can also track the progress of you shipment at any time from the Shop application on your mobile device or by entering your mobile number to receive SMS updates.  For online orders, just click on the link in your shipping confirmation email. If you placed a phone order, please call (855) 879-3278 ext. 1

Shipping to Alaska, Canada, Hawaii, & Puerto Rico

Orders delivered to Alaska, Canada, Hawaii and Puerto Rico are billed at a flat rate of $30. Shipping cost doesn’t include duty or taxes, this additional amount is payable upon receipt of the package. Ecru does not deliver internationally to countries outside of Canada at this time.

VIP Customer Support

At ecru we strive to deliver the highest level of customer support possible. If you have questions about our Style Rewards Program or just a general inquiry please do not hesitate to reach out. We do our best to respond to all questions within 24 hours.

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