All orders come with real time FedEx tracking. A tracking number will be provided to you via email as soon as your order has shipped. You can also track the progress of you shipment at any time from the Shop application on your mobile device or by entering your mobile number to receive SMS updates. For online orders, just click on the link in your shipping confirmation email. If you placed a phone order, please call (855) 879-3278 ext. 1
Shipping to Alaska, Canada, Hawaii, & Puerto RicoOrders delivered to Alaska, Canada, Hawaii and Puerto Rico are billed at a flat rate of $30. Shipping cost doesn’t include duty or taxes, this additional amount is payable upon receipt of the package. Ecru does not deliver internationally to countries outside of Canada at this time.
How To Redeem Your Rewards
- Log into your account using your email and password
- Add items to your cart
- Click on the Shopping Cart Icon in the top right corner of your screen
- Click on the Check Out Box (If you use Shop Pay, Amazon Pay or Pay Pal, you will not be able to apply your rewards. In this case, you will need to call our customer service line to apply rewards and discount after the order is completed)
- Once you get to the check out box, please add your shipping information.
- Look for the REWARDS box, and click inside the box to choose the amount you wish to use, and hit APPLY.
- Complete purchase with payment information
If you have any issues with using your rewards on full priced items, please call us at 1-855-879-3278 EXT 1.
If you've ever had a frequent flyer account then you'll already know how great rewards programs can be! With perks for referring friends, bonus points for signing up, & on your birthday, it's bascially a no-brainer!