Ecru VIP Rewards

How To Redeem Your Rewards

  • Log into your account using your email and password
  • Add items to your cart
  • Click on the Shopping Cart Icon in the top right corner of your screen
  • Click on the Check Out  Box  (If you use Shop Pay, Amazon Pay or Pay Pal, you will not be able to apply your rewards.  In this case, you will need to call our customer service line to apply rewards and discount after the order is completed)
  • Once you get to the check out box, please add your shipping information.
  • Look for the REWARDS box, and click inside the box to choose the amount you wish to use, and hit APPLY.
  • Complete purchase with payment information

If you have any issues with using your rewards on full priced items, please call us at 1-855-879-3278 EXT 1.

Ecru Style Rewards FAQ

Rewards points may not be used in combination with any other discount codes or sale items.

Rewards points will expire for any account that has been inactive, without a purchase, in a one year period.

Rewards points are accrued with each new purchase, with 1 point value for each $1 spent.

In the case of a return, Rewards points will be added back to your account when a refund is processed.

When making an exchange on a style that your purchased using Reward points, you will receive the item at the same price you paid,  and the rewards points will still apply.

Birthday Rewards points will automatically be added to your account on your birthdate each year.  They do not get added when you enter your birthday – only on the date.

Ecru VIP Support

At ecru we strive to deliver the highest level of customer support possible. If you have questions about our Style Rewards Program or just a general inquiry please do not hesitate to reach out. We do our best to respond to all questions within 24 hours.

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