Returns & exchanges

  • How do I make a return?

    To process a return click here. You will need to enter your Order Number from the invoice that was included in your shipment. If you do not have this document please e-mail us at product-inquiry@ecrustyle.com and we will provide this number for you.

    Once you enter this information you will be given a return label that you can print from your computer.

    Once you have printed your return label:

    1. Remove any existing labels, stickers or other materials from the outside of the box.
    2. Affix the prepaid return label and drop off at any UPS facility.
  • What is your return/exchange policy?

    Defective, unworn, unwashed and unused merchandise may be returned within 30 days after purchase for a full refund or exchange. Returned items must be sent back new and unused with all original garment tags attached.

    If you have a defective item to return, please call or email our customer service department at 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com for additional instructions.

  • How do I make an exchange?

    Please contact our customer service department by calling 855.879.3278 ext. 1 or email us at product-inquiry@ecrustyle.com to arrange your exchange.

  • When can I expect my refund?

    Refunds will be issued in the original payment form within 7 business days from receipt of the returned items.

  • Can I return items on sale?

    Yes, all items can be returned within 30 days, unworn, unwashed, and with the tags attached. Except items marked Final Sale.

  • Can I return in-store purchases online?

    No – retailers are independent and not owned by Ecru. If you purchased an item at a store, you will need to return it to the place of purchase.

Orders & shipping

Product info & sizing

  • Does this need to be dry cleaned?

    Each style has a “Care” tab on its page which describes our recommendations for care & cleaning. This tab is located on the style’s page on the right hand side of the page.

  • What is the rise on this pant?

    Each style of pant has a detailed size chart which gives the rise for every size. This can be found on the “Sizing” tab on the style’s page, located on the right hand side of the page.

  • What is the inseam on this pant?

    Each style of pant has a detailed size chart which gives the inseam for the style. This can be found on the “Sizing” tab on the style’s page, located on the right hand side of the page.

  • Can I still purchase pants in the double stretch fabric?

    Unfortunately, we no longer offer the Double Stretch Fabric. It has been replaced with the Power Stretch, which has many features that are sure to make it your favorite new pant fabric. Power Stretch has great stretch. It also has a soft and smooth finish to the touch, takes color beautifully and the fabric has a rich luster with just enough drape to enhance the leg shape. Be sure to buy these to fit tight initially. Power Stretch will relax and mold to your body as you move.

  • How do the fabrics and styles differ in Ecru pants?

    We have many different fabrics and styles of pants in our line. If you are feeling overwhelmed with the choices and need extra guidance we have an Ecru personal stylist who is available to speak with you by appointment. Please contact us by calling 855.879.3278 ext. 1 or emailing product-inquiry@ecrustyle.com to set up a time that is convenient for you.

  • What if you’re out of my size?

    Please contact us by calling 855.879.3278 ext. 1 or email product-inquiry@ecrustyle.com for information on restocking or for help in locating a retailer that may carry the item you are looking for.

  • Do you carry petite sizing?

    At this time we do not carry any petite sizing in Ecru. But you can use our sizing chart to see Pant leg length and rise for a better idea on the best fit for you.

  • Is your sizing standard U.S.?

    All clothing lines have a unique fit and the term “Standard” U.S. sizing is a misnomer. That is why we offer several fit tools on our website to help you determine your correct size. The first is our detailed size chart that uses your waist & hip measurement for pants and bust measurement for tops. Our detailed sizing chart can be found here. The second is called Fit Finder, you can find more information about this by clicking here.

  • Where can I learn more about Fit Finder?

    You can find more information about the Fit Finder tool by clicking on the View measurements link available on a qualifying product.

General information

Ecru style rewards