Ecru Style Rewards FAQ
Rewards points may not be used in combination with any other discount codes or sale items.
Rewards points will expire for any account that has been inactive, without a purchase, in a one year period.
Rewards points are accrued with each new purchase, with 1 point value for each $1 spent.
In the case of a return, Rewards points will be added back to your account when a refund is processed.
When making an exchange on a style that your purchased using Reward points, you will receive the item at the same price you paid, and the rewards points will still apply.
Birthday Rewards points will automatically be added to your account on your birthdate each year. They do not get added when you enter your birthday – only on the date.
Ecru VIP Support
At ecru we strive to deliver the highest level of customer support possible. If you have questions about our Style Rewards Program or just a general inquiry please do not hesitate to reach out. We do our best to respond to all questions within 24 hours.