ecru Diaries

A thoughtful conversation about women, fashion, & the modern world.

Exchanges & Returns

How do I make an exchange?
Click on the Exchange button below and enter your Web PO order number from the invoice that was included in your shipment or the order confirmation email that you received after your purchase. If you do not have this document...
How do I make a return?
Click on the Return button below and enter your order number from the invoice that was included in your shipment or the order confirmation email that you received after your purchase.If you do not have this document please e-mail us...
What is your return/exchange policy?
Defective, unworn, unwashed and unused merchandise may be returned within 30 days after purchase for a full refund or exchange. Returned items must be sent back new and unused with all original garment tags attached. If you would like to...
When can I expect my refund?
Refunds will be issued in the original payment form within 7 business days from receipt of the returned items.
Can I return items on sale?
Final sale items can NOT be returned or exchanged. Final sale items are notated as such on the style page with "This product is final sale" in red. It is also notated in your confirmation email. Full price items can...
Can I return in-store purchases online?
No – retailers are independent and not owned by Ecru. If you purchased an item at a store, you will need to return it to the place of purchase.
Ecru exclusive
Lake Como Capsule Collection
Spring 2022
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